Returns & Exchanges

At Thirsty Liquor, we want you to be completely satisfied with your purchase. If your order arrives damaged, incorrect, or spoiled, we offer a straightforward return process to ensure your satisfaction.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team within 48 hours of delivery via email or phone to report any issues with your order.

• 2.
  Provide Documentation

  Submit a clear photograph of the damaged item, the original packaging, and your receipt or order confirmation number for verification.

• 3.
  Prepare for Pickup

  Keep the item in its original packaging and ensure it is securely sealed for our courier to collect or for you to return to a local store.

• 4.
  Receive Refund or Replacement

  Once we verify the return, we will process a full refund to your original payment method or dispatch a replacement bottle at no extra cost.